2024: Crisis Management Days Conference Proceedings
Communication and Technology (Crisis Communication, Application of New Technologies and Artificial Intelligence in Crisis Management)

Management of the communication process in crisis management

PDF
  • Tamara Čendo Metzinger
Tamara Čendo Metzinger
University of Applied Sciences Velika Gorica

Published 2024-05-20

Keywords

  • Crisis situations,
  • communication process,
  • crisis communication

How to Cite

Čendo Metzinger, T. (2024). Management of the communication process in crisis management . Crisis Management Days. Retrieved from https://ojs.vvg.hr/index.php/DKU/article/view/555

Copyright (c) 2024 Tamara Čendo Metzinger

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

The crisis management process includes a wide spectrum of interrelated activities before, during and after a crisis event with crucial application of the principles of an effective communication process which includes all stakeholders inside and outside of the organization. The application of the fundamental principles of the communication process is an essential part of strategic organizational planning, which increases organization's resilience and preparedness for the occurrence of different types of crises or unplanned and unwanted events that affect the organization in numerous ways. The purpose of this article is to highlight the importance of choosing suitable ways of communication and communication strategies with special reference to the preparation of adequate ways of communication. In this context, a survey will be conducted, the aim of which is to determine the existence of crisis communication systems within an organization and to examine the perception of the importance of respondents on the preparation of adequate ways of communication in crisis situations.

PDF

References

  1. Bernstein, J. (2020). Vodič za menadžere, Krizni menadžment. MATE d.o.o., Zagreb
  2. Fearn – Banks, K. (2017). Crisis Comunication, A Casebook Approach, Fifth Edition, Routledge, New York & London
  3. Fink, S.: (2006). Crisis management: Planning for the Inevitable, American Management Association New York, 2002.
  4. Fox, R. (2006). Poslovna komunikacija, Hrvatska sveučilišna naklada, Pučko otvoreno učilište, Zagreb.
  5. Kešetović, Ž., Toth, I. (2012), Problemi kriznog menadžmenta, Veleučilište Velika Gorica, Velika Gorica.
  6. Mitroff, I..I., Anagnos, G.(2001). Managing Crises Before They Happen, American Management Association, New York, 2001.
  7. Osmanagić Bedenik, N. (2003). Kriza kao šansa – kroz poslovnu krizu do poslovnog uspjeha. Školska knjiga, Zagreb.
  8. Tomić, Z., Jugo, D. (2021). Temelji međuljudske komunikacije. Pressum, Synopsis, Edward Bernays UC, Mostar, Zagreb, 2021.
  9. Websters Third New International Dictionary, Vol.I. (1971). G. and C. Merriam
  10. Company, Springfield, Massachusetts, U.S.A.