Crisis Management Days

Automation of Distribution Processes as a Tool for Improving Service Quality under Supply Chain Disruptions

Irina Kacian

Veleučilište Velika Gorica

Ante Šušnjar

Keywords: automation, distribution, supply chain, improvement

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Abstract

In the context of increasingly frequent supply chain disruptions, caused by market instability, demand fluctuations, and operational constraints, logistics systems face the need to enhance efficiency and delivery reliability. A particular challenge lies in organizing distribution in a dynamic environment, where traditional planning approaches often fail to ensure optimal results. This paper presents a real-world implementation of a software solution for the automation of distribution processes in a company engaged in beverage distribution in Bosnia and Herzegovina. Prior to the system implementation, delivery route planning was based on manual estimation, resulting in increased fuel consumption, frequent overtime work, uneven driver workload, and reduced service quality due to delays and suboptimal routing. The implementation of software for calculating optimal daily routes has enabled more efficient management of distribution processes, reducing total distance traveled and improving the utilization of available resources. The results indicate increased delivery accuracy and reliability, reduced operational costs, and improved working conditions for employees. The system has proven particularly useful in conditions of everyday disruption, such as changes in orders, traffic jams and other restrictions.