Prevention of unintentional human errors in aircraft maintenance by introducing electronic communication

Abstract

According to the law on air traffic, any change in technology or working process in the maintenance organization can lead to the occurrence of unintentional human errors that can threaten the safety of aircraft utilization. The causes of accidents identified as unintentional human error according to the International Civil Aviation Organization (ICAO) annual report are up to 80% of cases. In aircraft maintenance, the biggest factors in human error are communication errors. To reduce the occurrence of human error, according to the prescribed safety system, it is obligatory to find the causes of errors and to define preventive actions to prevent them. To prevent errors in communication, it is necessary to standardize the transmission of information and standardize the form of writing and expression as a preventive measure. A preventive action to prevent errors is to establish communication without writing on paper, establishing communication in accordance with internal procedures and permitted authorizations that must be part of computer communication.